Where no final or provisional order has been made in relation to a contravention, the Authority may not give a consumer redress order in respect of the contravention later than the end of the period of 5 years from the time of the contravention.
Subsection (1) does not apply if before the end of that period—
the notice under section 27I(1) relating to the order is served on the regulated person, or
a notice relating to the contravention is served on the regulated person under section 28(2).
Where a final or provisional order has been made in relation to a contravention, the Authority may give a consumer redress order in respect of the contravention only if the notice relating to the consumer redress order under section 27I(1) is served on the regulated person—
within 3 months from the confirmation of the provisional order or the making of the final order, or
where the provisional order is not confirmed, within 6 months from the making of the provisional order.