Section 42AA: Publication of statistical information about standards of performance.

Electricity Act 1989 · 1989 c. 29View on legislation.gov.uk

Part I: ELECTRICITY SUPPLY

It shall be the duty of both Citizens Advice and Citizens Advice Scotland to secure the publication, in such form and manner and with such frequency as the particular body thinks appropriate, of such statistical information as the particular body considers appropriate relating to—

the levels of performance achieved by ... electricity suppliers and electricity distributors in respect of—
standards of performance prescribed or determined under sections 39, 39A, 40 and 40A; and
carbon emissions reduction obligations imposed by order under section 41A; and
home-heating cost reduction obligations imposed by order under section 41B; and
complaints made by consumers about any matter relating to the activities of such ... suppliers or distributors and the handling of such complaints.

Citizens Advice and Citizens Advice Scotland may comply with the duty in subsection (1) by publishing information jointly or by securing that information is published on behalf of both of them.

In subsection (1)(b) "complaints" includes complaints made directly to ... electricity suppliers and electricity distributors (or anyone carrying on activities on their behalf) and complaints to the Authority , Citizens Advice or Citizens Advice Scotland.

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Reuse reviewed 21 August 2026 under Open Government Licence v3.0.