Section 150A: Billing disputes., Water Industry Act 1991

The Secretary of State may by regulations make provision for billing disputes to be referred to the Authority for determination in accordance with the regulations.

In this section "billing dispute" means a dispute between a relevant undertaker and a customer concerning the amount of the charge which the undertaker is entitled to recover from the customer in connection with—

the supply of water for domestic purposes, in the case of a water undertaker; and

the provision of sewerage services other than by the carrying out of trade effluent functions, in the case of a sewerage undertaker.

Regulations under this section may only be made after consulting—

the Authority; and

persons or bodies appearing to the Secretary of State to be representative of persons likely to be affected by the regulations.

Regulations under this section may provide that, where a billing dispute is referred to the Authority, it may either—

determine the dispute, or

appoint an arbitrator to determine it.

Any person determining any billing dispute in accordance with regulations under this section shall, in such manner as may be specified in the regulations, give his reasons for reaching his decision with respect to the dispute.

Regulations under this section may provide—

that disputes may be referred to the Authority under this section only by prescribed persons; and

for any determination to be final and enforceable as if it were a judgment of the county court .

Except in such circumstances (if any) as may be prescribed—

the Authority or an arbitrator appointed by it shall not determine any billing dispute which is the subject of proceedings before, or with respect to which judgment has been given by, any court; and

neither party to any billing dispute which has been referred to the Authority for determination in accordance with regulations under this section shall commence proceedings before any court in respect of that dispute pending its determination in accordance with the regulations.

No relevant undertaker may commence proceedings before any court in respect of any charge in connection with the supply of water for domestic purposes or (as the case may be) the provision of sewerage services other than by the carrying out of trade effluent functions unless, not less than 28 days before doing so, the customer concerned was informed by it, in such form and manner as may be prescribed, of—

its intention to commence proceedings;

the customer's rights by virtue of this section; and

such other matters (if any) as may be prescribed.

Where a dispute is referred to the Authority in accordance with regulations made under this section, it shall be the duty of the undertaker concerned to give it such information as it may reasonably require for the purpose of assisting it in determining the dispute.

Section 202 below shall have effect, with the necessary modifications, in relation to information which the Authority requires for that purpose as it has effect in relation to information which the Secretary of State requires for purposes mentioned in subsection (1) of that section.

For the purposes of this section—

"charge" means any charge fixed by a scheme made under section 143 above;
"customer" means any person to whom the relevant undertaker provides services;

and references to a sewerage undertaker's trade effluent functions are references to its functions under Chapter III of Part IV of this Act.

Section 150A: Billing disputes.

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