Section 69: Directories and directory enquiry facilities

Communications Act 2003 · 2003 c. 21View on legislation.gov.uk

Part 2: Networks, services and the radio spectrum — Chapter 1: Electronic communications networks and services

This section applies where universal service conditions require a designated universal service provider—

to supply a directory capable of being used in connection with the use of an electronic communications network or electronic communications service; or
to make available directory enquiry facilities capable of being used for purposes connected with use of such a network or service.

The universal service conditions applied to the provider must include the conditions that OFCOM consider appropriate for securing that the provider does not unduly discriminate against a source of relevant information—

in the compiling of the directory or the answering of directory enquiries; or
in the treatment in the directory, or for the purposes of the facilities, of any relevant information from that source.

In this section—

references to relevant information are references to information provided for inclusion in the directory or for use in the answering of directory enquiries; and
references to a source of relevant information are references to a communications provider or designated universal service provider who provides relevant information.

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Reuse reviewed 21 August 2026 under Open Government Licence v3.0.